BPO Interview Question and Answers
What is a call centre? Call center is a customer care center where calls are handled in large numbers. There are two types of call centers, Inbound and Outbound. An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related. Tell me something about BPO and how it works? BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Process Outsourcing. The outsourcing is generally made between two countries. What do you know about BPO industry? BPO as the term says is outsourcing a part of business task to a company that specializes in handling that specific part of the business. Its service include – back office processing, customer support, m